Before contacting us, remember to read our FAQ which may answer your question.

We are counting on you to be able to maintain responsive customer service.

Your order hasn't arrived yet?

If it has been less than 14 days since you ordered, this is completely normal and your order is certainly in transit.

Has it been more than 14 days (France and Europe)?

Your order may be delayed. Note that this is common during festivals and vacations.

Also remember to check your local post office if your order tracking tells you that your package is delivered but you do not have it in your mailbox.

How to track my order ?

Once your order is placed, you will receive a E-mail confirmation containing your customer number starting with (#1...).

From there you can use this number to check the status of your order on this page order tracking .

You will also receive your postal package tracking number as soon as your order has been shipped (48 hours on average).

Thanks to this postal parcel tracking number, you will be able to track your order on the official post office website .

If it has been more than 7 days since the tracking of your postal package has changed, you can contact us to obtain more information on the progress of your order.

Please read before contacting us : If your message concerns an order, remember to add your order number (#1...) to your message. Requests regarding an order without an attached number will not be given priority.

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